Avatar Images & Multiple Bots

The same avatar appears to be on both agents when it chatbot settings for each has different avatars

We are aware of a couple of issues related to avatars when engagements are cloned, and we will get around to fix them soon.

It also happens with non-cloned chatbots

If you refresh the dashboard, would the avatars be corrected?

We do have a ticket on “dashboard auto refresh”, where “change persona of an engagement, the dashboard didn’t update automatically.”, but if you refresh the page, the avatars will be corrected.

I just changed the avatar for one bot and the avatar for all other bots changed.

:frowning:

Really?

Different engagement can have different avatars. But different releases of the same engagement currently do share the same avatar.

All the apps are separate.

I did not use the Clone function to create them.

However, I did export the bot settings file to create each new bot. Does that have any bearing on the issue?

Yes, it is related to the import/export.