Chatbot doesn't understand HELP

Chatbot doesn’t understand HELP, Help, help, even though these are key words we have entered.

Thank you

Thank you for reporting. We have fixed the issue. Can you try again?

@NAMILB That’s kind of weird and has never seen this before because “Help” is already in your Q&A.

@wchen Could you check on this? I am wondering if the python server is down?

I didn’t see the reply from @wchen before I replied to you. It seems the issue no longer exists.

By taking a closer look at the chat, I also suggest that you add a Q&A entry on the Q&A dashboard to address this question/request:

I need legal help

thanks, Michelle